AI-powered case creation for faster, more accurate workflows
Seamless case creation in Salesforce
Manually or semi-automated logging cases in Salesforce wastes valuable time, increases errors, and slows down resolution times. Tekst automates case creation by extracting key details from emails, chats, and documents, ensuring that every case is generated instantly, accurately, and with structured data.
Faster case processing & SLA compliance
By automating case creation, Tekst enables agents to focus on solving issues rather than logging them. With cases generated instantly, response times shrink, resolutions speed up, and customer satisfaction improves—while keeping SLA commitments on track.
Tekst works within Salesforce to streamline workflows, linking cases to relevant customer records, contacts, and structured data. This gives agents a complete picture without having to search manually.
Seamless integration with Salesforce
AI-driven case classification & routing
Tekst automatically identifies key case details—customer, issue type, priority, and attachments—before creating structured cases in Salesforce CRM. This ensures every case is accurately categorized, properly assigned, and free from manual errors.
competitive advantage
Custom AI model trained on your data, operations and knowledge, trained to improve continuously
The data is your and stays yours, Tekst never persists yourdata at any given time
No change management needed,you stay working on your current tools.
Top use cases for process automation
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
Powering next-gen enterprise operations
Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn "where did that message go?" into "already handled."
Learn more about what Tekst can do
Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.