Stop emails from slowing your business down.

AI-driven email labeling & routing

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Accelerate resolutions with Tekst email routing

Enterprise teams often face delays and miscommunications due to manual or rule-based email routing systems that can't handle the complexity of modern business communications. Tekst's AI-driven email labeling and routing system understands the context and urgency of each message, ensuring it's directed to the appropriate department or specialist instantly.

Shipping & logistics
Instantly assign delivery disputes, lost package claims, customs documentation, and supply chain disruptions to the correct department, reducing operational slowdowns and improving customer service.
Corporate HR & workforce management
Ensure that HR inquiries, payroll discrepancies, benefits requests, and employee legal matters reach the right specialists, reducing delays and improving internal service levels
Financial services & banking
Route fraud claims, loan applications, high-risk transactions, and customer disputes to the appropriate teams

Eliminate routing delays & reduce resolution times

Tekst intelligently prioritizes and routes messages based on content, urgency, and past resolution data. By leveraging historical patterns and contextual understanding, Tekst minimizes the chances of misrouting, ensuring that critical issues are addressed promptly and effectively.

Tekst integrates effortlessly with enterprise platforms like CRM (Salesforce, HubSpot), ERP (SAP, Oracle), and ticketing tools (Zendesk, ServiceNow). AI-powered routing syncs in real-time, reducing disruptions and ensuring a seamless operational flow across departments.

Seamless integration with existing systems

Adaptable & scalable to enterprise growth 

Tekst handles enterprise-wide case routing across complex ecosystems. As businesses grow, so do case volumes. Tekst scales effortlessly, handling increasing demands without compromising accuracy or speed.

Turn your back-office in a
competitive advantage
Your model

Custom AI model trained on your data, operations and knowledge, trained to improve continuously

Your data

The data is your and stays yours, Tekst never persists yourdata at any given time

Your setup

No change management needed,you stay working on your current tools.

Top use cases for process automation

AI-powered solutions for real-world operations
“Their AI-powered solution improved our email routing accuracy to 90%”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau
Securex
Case & incident management

Powering next-gen enterprise operations

Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn "where did that message go?" into "already handled."

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Food
Milcobel is one of Belgium's largest dairy cooperatives, delivering high-quality dairy products like milk powders, mozzarella, cheese, and ice cream to B2B customers globally. Milcobel generated a revenue of €1.5 billion, with over 1,800 global employees and millions of cows. Switched from personal inboxes to using 1 shared inbox, integrated with Outlook and SAP‍.
HR Services
Securex provides comprehensive HR services, from social secretariats and entrepreneurial support to prevention services.
Medtech
Becton Dickinson (BD) is a global medical technology leader that manufactures and sells medical devices to hospitals, laboratories, and healthcare institutions worldwide. With a vast network of customers, BD faces the ongoing challenge of delivering exceptional service while managing an enormous volume of support requests.

Learn more about what Tekst can do

Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.

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Name Surname
Automation Engineer @ Tekst