Track, investigate & resolve incidents faster.

AI-driven Product Incident Reporting

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Faster, error-free product incident reporting

Manual incident reporting slows response times and increases compliance risks. Tekst automates the process, instantly capturing, categorizing, and forwarding critical details. With AI-driven precision, enterprises can track, investigate, and resolve incidents—without delays or errors.

Manufacturing & industrial
Automatically log defects and quality issues into ERP and compliance systems
Healthcare & pharma
Ensure regulatory compliance by capturing and categorizing product incidents with full audit trails.
Retail & consumer goods
Streamline warranty claims and faulty product reports for faster resolutions.

Instant incident capture & categorization

Tekst extracts critical details from reports, emails, and forms, ensuring incidents are correctly categorized and logged. No more manual data entry or missing information—every incident is processed accurately and instantly.

Stay audit-ready without the extra effort. Tekst ensures that every incident meets regulatory requirements capturing structured data, timestamps, and required documentation—all securely stored and easily retrievable. Avoid costly penalties and compliance risks with automated, standardized reporting. 

Compliance-ready documentation & tracking

Seamless integration for faster resolutions

Tekst connects directly with Outlook, ERP, CRM, and compliance management systems, automatically forwarding incident reports to the right teams. By eliminating manual case handling and routing delays, Tekst accelerates response times and ensures accountability across the organization.

Turn your back-office in a
competitive advantage
Your model

Custom AI model trained on your data, operations and knowledge, trained to improve continuously

Your data

The data is your and stays yours, Tekst never persists yourdata at any given time

Your setup

No change management needed,you stay working on your current tools.

Top use cases for process automation

AI-powered solutions for real-world operations
“Their AI-powered solution improved our email routing accuracy to 90%”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau
Securex
Case & incident management

Powering next-gen enterprise operations

Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn "where did that message go?" into "already handled."

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Food
Milcobel is one of Belgium's largest dairy cooperatives, delivering high-quality dairy products like milk powders, mozzarella, cheese, and ice cream to B2B customers globally. Milcobel generated a revenue of €1.5 billion, with over 1,800 global employees and millions of cows. Switched from personal inboxes to using 1 shared inbox, integrated with Outlook and SAP‍.
HR Services
Securex provides comprehensive HR services, from social secretariats and entrepreneurial support to prevention services.
Medtech
Becton Dickinson (BD) is a global medical technology leader that manufactures and sells medical devices to hospitals, laboratories, and healthcare institutions worldwide. With a vast network of customers, BD faces the ongoing challenge of delivering exceptional service while managing an enormous volume of support requests.

Learn more about what Tekst can do

Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.

Talk to our experts
Name Surname
Automation Engineer @ Tekst