Tekst.com has been nominated for the Rising Star award
Gen AI: Unpacking the Differences Between Open-Ended and Close-Ended AI Tasks
Keynotes from our 23rd NLP Event: Finetuning LLMs
Press Release: Tekst.com raises €700k from Entourage for AI platform that automates tough business processes
Navigating Customer Service Expectations in the Digital Era: Hurdles and Solutions!
How we are using GPT to improve our internal processes and workflow
Transforming Retail Customer Support with AI: Opportunities and Challenges
23 Customer service metrics for 2023
Customer support in the production business these days and how it will evolve
The role of generative AI in customer support
Getting started with: automated ticket resolution
4 tips for handling large file upload
(Hidden) Customer Support Costs
Automatic ticket dispatching
The story of our name: Tekst.ai
3 techniques to reduce backlog
Automate ticket tagging with AI
What is smart email routing
Automatic ticket routing in Zendesk
Why multilingual AI is the future: 6 reasons why
5 tips for building an ai ticketing system.
How we deliver complex model insights in under 100ms
5 Learnings from the Zendesk CX trends 2022
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