Tekst.com has been nominated for the Rising Star award
Gen AI: Unpacking the Differences Between Open-Ended and Close-Ended AI Tasks
Keynotes from our 23rd NLP Event: Finetuning LLMs
Press Release: Tekst.com raises €700k from Entourage for AI platform that automates tough business processes
Navigating Customer Service Expectations in the Digital Era: Hurdles and Solutions!
How we are using GPT to improve our internal processes and workflow
23 Customer service metrics for 2023
Transforming Retail Customer Support with AI: Opportunities and Challenges
Customer support in the production business these days and how it will evolve
The role of generative AI in customer support
Getting started with: automated ticket resolution
4 tips for handling large file upload
(Hidden) Customer Support Costs
Automatic ticket dispatching
The story of our name: Tekst.ai
3 techniques to reduce backlog
Automate ticket tagging with AI
Automatic ticket routing in Zendesk
What is smart email routing
Why multilingual AI is the future: 6 reasons why
5 tips for building an ai ticketing system.
How we deliver complex model insights in under 100ms
5 Learnings from the Zendesk CX trends 2022
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