How it works

Get the message.
Every time.

Tekst simplifies your business operations like never before.
Our custom AI model interprets every incoming email, ticket, and chat, understanding the context and intent. After labeling and rerouting those messages, it uses automated workflows to eliminate the busywork out of your backoffice.

Implementing AI should be celebration, not a nightmare

Your own company specific AI

Before Tekst starts working its magic, we take time to learn. We comb through all your historical data, whether it’s emails, chats, tickets, orders or any other source. The AI model learns the language of your business, including multiple languages, acronyms, SKUs etc. Based on that it maps out the unique structure of your organization.

Illustration of deep context highlighting its benefits

Illustration of powerful insights highlighting its benefits

Powerful Insights for full visibility

Once we’ve structured your data, we give you full visibility into your operations. How many messages are incoming orders? Complaints? How fast are your teams responding? You’ll see all of it - down to the details like response times across countries or agents - and connect it directly to your reporting platforms like PowerBI.

Automate, optimize, and scale

Now that you have full visibility, you can begin automating tasks. From order intake to complaint processing, Tekst handles the complexity with ease - we like to say we don’t only read the message, we read between the lines. Our system breaks down each message, even if it's handling multiple requests in one email.

Illustration of Automating, optimizing and scaling highlighting its benefits

The ROI of our AI

What’s the result? On average, you save about 15 minutes per order per agent, and your team works smarter, not harder.

A Turnkey solution

In just 6 weeks, we’ll have Tekst fully integrated and trained, ready to automate and optimize your critical workflows.

Get 1% better everyday

By continuously incorporating more data and feedback, these models significantly improve over time.

Get the message.Every time.