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LLama 3 Overview

Navigating Customer Service Expectations in the Digital Era: Hurdles and Solutions!

How we are using GPT to improve our internal processes and workflow

23 Customer service metrics for 2023

Transforming Retail Customer Support with AI: Opportunities and Challenges

Customer support in the production business these days and how it will evolve

The role of generative AI in customer support

Getting started with: automated ticket resolution

4 tips for handling large file upload

(Hidden) Customer Support Costs

Wait, it’s all text?

Automatic ticket dispatching

The story of our name: Tekst.ai

3 techniques to reduce backlog

Automate ticket tagging with AI

Automatic ticket routing in Zendesk

What is smart email routing

Why multilingual AI is the future: 6 reasons why

5 tips for building an ai ticketing system.

How we deliver complex model insights in under 100ms

5 Learnings from the Zendesk CX trends 2022

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